WHO WE ARE
Orthopride is an orthodontic laboratory located in the north Metro Atlanta area. We are committed to providing the highest quality custom fabricated orthodontic appliances at prices far below what other comparable labs charge. We offer a wide variety of products and provide rapid turnaround times to ensure that your practice runs smoothly and efficiently. We stand behind every product we sell with our 100% unconditional satisfaction guarantee. Orthopride offers all the benefits of the larger labs while maintaining the personal relationships and service you expect from the smaller labs. Guaranteed products, guaranteed turnaround time, and friendly customer service- all at prices that can't be beat. Orthopride- It's guaranteed!
WHY CHOOSE ORTHOPRIDE?
l 100% Satisfaction Guarantee on Every Appliance- No Questions Asked!
l Guaranteed ON-TIME Delivery- or it's FREE
l Unbeatable Pricing
l Volume Discounts
l Fastest Turnaround Time on The Market at NO Additional Cost
l Customized "Special Instructions" Maintained for Every Account
l Toll-Free Communications to Our Lab
l Free Repair of Any Broken Appliance
l Free Appliance Case
l Free Shipping Supplies and Postage-Paid Mailing Labels
l Free Acrylic Colors
Orthopride understands how important quick turnaround times are to your practice. For this reason, we ask that you always include an appointment date and time so that we can efficiently schedule production to ensure that your appliances arrive well before the day of your patients scheduled appointment. Our standard "in-house" production time is 2 business days, however, if you have a rush case, we will be happy to accommodate a same-day turnaround for NO ADDITIONAL CHARGE if our production schedule permits. Please advise us of rush cases in advance so that we can pre-schedule them into our production plan accordingly. As always, please allow 2-3 business days in transit both to and from our facility.
We take great pride in the high quality appliances we produce. As a result we unconditionally guarantee that you will be 100% satisfied with your appliance or we will remake it, or refund the full purchase price- No Questions Asked! Quality assurance checkpoints have been established at each critical point in the fabrication process to ensure every appliance is built to the highest quality standards and to each practitioner's personalized instructions.
Orthopride is proud of our commitment to personal customer satisfaction. As part of our quality assurance program, we maintain "Special Instruction" files for every account we service. Upon establishing a new account, we will document the individual specifications and design preferences for the appliances commonly requested by the customer. These detailed instructions are stored in our database and are issued to our technicians with every case we receive from that account. This will ensure that our technicians fabricate every appliance to each clinician's exact specifications and allow every practitioner to have his or her customized "standard designs" which will save time when completing prescription sheets.
SHIPPING CASES TO US
Orthopride aims to make your laboratory experience as easy and hassle-free as possible. We will happily furnish your office with all the necessary supplies to ship your cases to us. Shipping boxes, bubble wrap and pre-paid postage labels will promptly be sent to your office free of charge. In order to ensure the safe arrival of your models, we ask that models be individually wrapped with bubble wrap and placed securely into the provided shipping boxes. Each model should be labeled with the doctor's name and the patient's name. When applicable, please include a wax bite. No postage is required if you are using the pre-paid USPS Priority Mail postage labels provided by Orthopride.
SHIPPING CASES TO YOU
Orthopride sends outbound cases via UPS to ensure guaranteed on-time delivery. Special delivery options are available.
Significant volume discounts are available. Please inquire for details.
Orthopride strives to maintain a safe working environment for both our customers and employees. Infection control procedures are in place to ensure the safety of everyone.
Our customers are our top priority and the lifeline of our business. We are always looking for new ways to improve and grow our business. We hope that you will be consistently satisfied with the products and service you receive from Orthopride, and, we always welcome your comments and suggestions.